Contacts are generated through web forms, calls or Whatsapp messages. In many cases they are automatically pre-qualified and assigned to an agent. The agent must contact you, qualify you and, if there is an opportunity, close you. In case the close cannot be made on the call, if the contact is qualified, follow it through to close or drop it. The agent handles the entire sales process.
Discover the six keys to perfecting your inside sales management.
Minimize response time
Minimize the time between form completion and contact call. In case of a call, direct the call to the free and appropriate person via IVR.
If unable to contact, be consistent in follow-up, so that a minimum number of attempts are made before giving up. Usually using different channels.
Once contacted, follow the call script and have the necessary content to answer any questions.
Ask qualification questions in order to infer the quality of the lead and complete the contact and profiling data.
Increase the closing ratio per call
Close all your opportunities on every call.
Automate administrative tasks
Complete the administrative tasks necessary to formalize the closing with the client (sending the document to be signed, collecting information, etc.).
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