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How Does the Remote SDR Team at GitLab Onboard New Reps?

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How Does the Remote SDR Team at GitLab Onboard New Reps?

In this quick answer, Hailey Pobanz, Enterprise Sales Development Manager at all-remote GitLab, shares her insights on how they onboard new reps.

In this quick answer, Hailey Pobanz, Enterprise Sales Development Manager at all-remote GitLab, shares her insights on how they onboard new reps. Here’s what she said – 

Well, we’ve been remote from day one.

And for me, my onboarding experience at GitLab, and onboarding team members at GitLab, has been really positive for me. Because we make sure that getting to know each other becomes intentional and purposeful.

One example is taking 25 minutes out of your day to have a coffee chat – that helps you get to know people on a high level. For this, we use the app RandomCoffee.

RandomCoffee is great because you can have a Slack channel for it. Anyone can join it, and you’re just going to get assigned people that are open to chatting. Part of our onboarding at GitLab is that you need to do 10 coffee chats with random people. And you can even ask Sid, our CEO, to have a coffee chat.

Also, it’s important to make a dashboard or accessible tool to let new SDRs see other’s work too. So if you’re trying to set up an asynchronous onboarding practice and give that flexibility, it’s crucial to have one tool that promotes transparency. Where not just the new hire sees what they need to do to onboard – but what the manager sees they need to do.

Here at GitLab, we also do a lot of joint calling together and reviewing recorded sales calls. Our teams do weekly cold calling sessions to practice their command of the message – which is the strategy that we use internally.

Our team records those calls – so during onboarding, you can listen to some of the calls that your AE and teammates make and start to get familiar. And again, that’s self-paced and not required to then sit on Zoom again.

I guess in the end, it’s all about making them feel like part of the team and company. And even though we are all remote – we are all in sync. Also, taking that time to make sure they already feel comfortable with us and then focusing on their work.

Want to see more tips on Remote SDR Onboarding? Check out the full video of the webinar.

Check out more Quick Answers here.

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