KPIs used to target enterprise companies are different than targeting SMBs. This is especially true for a SaaS sales strategy. Smaller companies might require tracking of straightforward metrics like calls, contacts, and meetings. When it comes to complex enterprise sales cycles, KPIs should be more comprehensive. Precise KPIs allow you to make data-backed decisions and ultimately scale faster.
Tracking these three SaaS sales metrics allows you to build a reliable strategy to move upmarket:
These are the clients who are most likely to buy your solution. While most companies already have an idea of whom they’re targeting, this KPI takes it a step further. Star opportunities include buyer personas, target markets, and buying scenarios.
An account that fits into the “star opportunity” category fits in the following formula:
Ideal customer profile + Target Market + Scenario = Star opportunity
Let’s say you’re a SaaS marketing automation company. What information would best help you target your ideal customer?
“Marketing managers at companies with 500+ employees.”
“US-based marketing managers in the IT services industry using a content management system.”
The first option lets you know who could be a fit for your product, while the second option is a homerun. Knowing the perfect candidates for your product makes for a targeted, strategic upmarket sales approach. This additional insight also allows you to tailor your pitch, which is vital when approaching the big players in SaaS.
Determining contactability allows you to gauge the likelihood of getting in touch with your target customer. It gives you insight into how many touchpoints they’ll require and which job roles within an organization to go after.
This is the conversion rate from new account creation to the first response. It includes any type of reply: an email reply asking for further information, hurried two-minute phone conversation, or a thanks-but-no-thanks LinkedIn message. In other terms, it measures how successful you are at getting in touch with the person you’re targeting.
Getting in touch with the CEO of an early-stage startup is much different from getting in touch with the CEO of Salesforce. Smaller organizations may have one or two people signing off on important purchases. Enterprise SaaS buying decisions have several people involved in the process.
Additional decision stakeholders are considered “influencers” or “champions.” They don’t necessarily make the final call, but their input is critical to closing the deal. By targeting other personas within the organization, you’re taking the most effective approach. By determining contactability, your sales development reps will save time and have more opportunities to get their foot in the door.
Pitch efficiency measures the relevancy of your value proposition to your clients. Because enterprise purchases involve several stakeholders, it’s essential to tailor your message to each of them.
Pitch efficiency is the conversion rate from pitch done (via phone or email after the first contact) to a booked meeting.
Although decision-makers and champions work in the same departments, they don’t have the same challenges, goals, and responsibilities. The effectiveness of your pitch depends on your ability to speak to their unique pain points.
By measuring pitch efficiency, you’ll be able to pinpoint where your message may need to updated for moving upmarket. Doing this at scale ensures that your messaging is relevant and has a higher likelihood of converting.
No one discounts the importance of metrics when it comes to SaaS sales efforts, but enterprise KPIs require a deeper dive. The process of moving from SMB to enterprise sales will require a higher level of insight and detail. Your upmarket plan is only as effective as your ability to track and analyze these micro-conversions. Using an all-in-one outbound sales platform can streamline these processes while measuring the effectiveness of your outbound strategy. By focusing on these three KPIs (and a few others) you’ll set your SaaS up for maximum growth.